International Elevator Company manufactures modernizes and installs elevators and escalators all over the world.
Due to our domain expertise - Uptima was considered as a trusted advisor
Customer contemplated between SAP Service to Salesforce and was considering implementing SAP ERP and Service together.
Uptima helped the customer understand that it is better to implement Service first rather than wait for the SAP project
Worked with Salesforce on competitive material against SAP
Director, Global Service and Sales Automation Applications
Transformation & Implementation
They are always willing to help, and engage very well with both the customer and Salesforce internally. ptima has become my go to partner for Service and FSL opportunities.”
Senior Strategic Account Executive, Service Cloud, Salesforce
Communication between office and field was fractured and archaic (too much paper and human error).
Self-scheduling caused technicians to go over time, with a terrible work/life balance
Non-systematic Communication with customer
Schedule optimization included scheduling recipes and inin-dayptimization
Timesheet management including a full “time punch” functionality
Allowed SMS messaging with Customer
Accelerate your top line across every single customer touch point. Seamlessly.
Finally, a tech stack to monetize all touch points across all channels.
We approach products and pain-points with your entire business process in mind. Not just what your business looks like today, but also what you want your business to look like several years from now. With this approach, we build a solution that can— and will — grow with you.