Electrical Services Company specializes in testing, transformer installation and repair, engineering, maintenance, grid equipment, and cyber security services.
Reduced asset and service revenue leakage, safeguarding financial integrity
Streamlined and optimized resource scheduling, enhancing operational efficiency
Established standard operating procedures for service appointment intake and scheduling
Customized mobile app functionalities for technicians
Provided real-time analytics on utilization and performance
Decreased reliance on manual processes through event-driven automation
Salesforce Field Service
ServiceMax Asset 360
Design, Implementation, and Organizational Change Management
Manual field service processes made tracking inventory and service calls difficult
Customer and employee resources were used inefficiently
Operational vulnerabilities created risk of asset and service revenue leakage
Rolled out Salesforce Field Service enterprise-wide, integrating Field Service mobile application for enhanced mobility
Deployed ServiceMax Asset 360 for robust asset management
Ensured smooth transitions through Organizational Change Management, including structured communication and training plans
Optimized scheduling through territory management and implemented mobile field service functionality for on-the-go access
Accelerate your top line across every single customer touch point. Seamlessly.
Finally, a tech stack to monetize all touch points across all channels.
We approach products and pain-points with your entire business process in mind. Not just what your business looks like today, but also what you want your business to look like several years from now. With this approach, we build a solution that can— and will — grow with you.