EXECUTIVE SPONSOR

Sales & Service Operations Executive

INDUSTRY

Manufacturing

CLOUDS

Service Cloud

Field Service

Oracle EBS

Integration

SERVICES

Transformation & Implementation 

Customer lacked operation efficiency and scalability due to manual processes

No visibility into the workload,The customer resource allocation and mobile (including offline) app for remote technicians

Customer decided to move out of QAD and implement Oracle EBS

Uptima implemented Service Cloud & SFS for an improved service experience. 

The solution included the following high-level features:

Asset & Service Entitlements

Warranty and Service Contracts

Case Management

Work Order Management

Product Requests & RMA

Oracle EBS integrations

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Everything To Revenue™

Accelerate your top line across every single customer touch point. Seamlessly.

Finally, a tech stack to monetize all touch points across all channels.

We approach products and pain-points with your entire business process in mind. Not just what your business looks like today, but also what you want your business to look like several years from now. With this approach, we build a solution that can— and will — grow with you.

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OUR SERVICES

Identify pivotal opportunities for growth

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OUR PLATFORMS

Drive data and efficiency with automation across the entire product-to-cash journey

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