Eye Care Solutions Provider offers a comprehensive range of advanced eye care instruments and expert services.
Saved over $2 million per year through the implementation of a loaner/consignment solution
Enhanced efficiency and accuracy in quoting processes, reducing time consumption
Streamlined support processes through best practice setups, improving communication and task progression
Upgraded to a scalable system, replacing the outdated SAP system
EXECUTIVE SPONSOR
VP, General Manager Supply Chain & Service Ops
INDUSTRY
Eye Care
CLOUDS
Salesforce
Service Cloud
Field Service Lightning
ServiceMax Asset 360
SERVICES
Transformation & Implementation
Support processes were dependent on multiple individuals remembering to communicate and take the next steps, making them unreliable
The existing SAP system had reached its limits and was no longer scalable to meet the growing needs of the business
Activities were not being systematically logged into records, and parts shipments were occurring without proper tracking, resulting in operational gaps
Streamlined business process management and support processes
Enhanced asset management and tracking
Established best practice support setup to optimize communication and task progression
Accelerate your top line across every single customer touch point. Seamlessly.
Finally, a tech stack to monetize all touch points across all channels.
We approach products and pain-points with your entire business process in mind. Not just what your business looks like today, but also what you want your business to look like several years from now. With this approach, we build a solution that can— and will — grow with you.
OUR SERVICES
Identify pivotal opportunities for growth
Train your teams on the new processes for a happier transition
Connect all Asset and Revenue platforms seamlessly
Connect your platforms and information systems
Continuous operational excellence no matter the challenge
OUR PLATFORMS
Drive data and efficiency with automation across the entire product-to-cash journey
Drive revenue for manufacturing with reduced operational costs and unified visibility.
Transform your field operations on the world's top service platform.
Do business faster with smart automation and template generation.
Drive operational efficiency, asset uptime, and customer satisfaction with a 360-degree view of assets on the world’s #1 CRM platform.