Enhanced operational efficiency in service delivery
Eye Care Solutions Provider offers a comprehensive range of advanced eye care instruments and expert services.
Saved over $2 million per year through the implementation of a loaner/consignment solution
Enhanced efficiency and accuracy in quoting processes, reducing time consumption
Streamlined support processes through best practice setups, improving communication and task progression
Upgraded to a scalable system, replacing the outdated SAP system
Executive Sponsor
Industry
Products
Services
Challenges
Customer was dealing with cumbersome and time-consuming manual quoting processes, leading to inefficiencies
Support processes were dependent on multiple individuals remembering to communicate and take the next steps, making them unreliable
The existing SAP system had reached its limits and was no longer scalable to meet the growing needs of the business
Activities were not being systematically logged into records, and parts shipments were occurring without proper tracking, resulting in operational gaps
Results
To solve the customer’s unique obstacles, Uptima deployed Salesforce Service Cloud, Salesforce Field Service, and ServiceMax Asset 360:
Streamlined business process management and support processes
Enhanced asset management and tracking
Established best practice support setup to optimize communication and task progression