Demonstrated how Salesforce could repair a broken system

Global Hardware & Software Solutions Provider is a developer of products that enhance modern technologies.

Customer was heavily burned due to failed prior implementation. Uptima worked hard to gain the trust of customer

Helped customer understand Salesforce is the right solution

Helped customer realize the MVP scope

Fast turn and flexibility around for all deliverables required by customer during the sales cycle

EXECUTIVE SPONSOR

Chief Technology Officer

INDUSTRY

Manufacturing

Professional Services

CLOUDS

Service Cloud

Field Service

Contractor Community

Youreka Surveys

SERVICES

Transformation & Implementation

“As a 12-year veteran here at Salesforce, I can confidently say that Uptima is one of the top partners I've ever worked with.

Uptime brings experience and confidence to the table on every customer engagement. All customers love Uptima's detailed and thorough approach. My team has engaged Uptima for almost all Salesforce solution implementations. They really are partners!”

VP, Commercial Sales-Manufacturing,

Distribution, and Energy

Customer had outgrown its current tools and processes used to deliver exceptional service to its clients

As the volume overwhelmed these tool's capacity, customer was forced to resolve them with more and more people, which is costly and very frustrating to the employees

This has led to a stagnation of revenues and profits

Uptima implemented Service Cloud and Field Service to meet customer requirements:

Contact center including CTI integration

Project-related Work orders

Schedule optimization including internal and external resources

Survey Implementation with Youreka

Browse More Uptima Case Studies

Everything To Revenue™

Accelerate your top line across every single customer touch point. Seamlessly.

Finally, a tech stack to monetize all touch points across all channels.

We approach products and pain-points with your entire business process in mind. Not just what your business looks like today, but also what you want your business to look like several years from now. With this approach, we build a solution that can— and will — grow with you.

See Our Approach