Healthcare Manufacturer Solutions helps medical professionals improve their medical procedures for patients.
Implement one of the first Field Service and Asset 360 projects in North
Reduced asset & service revenue leakage
Strategic employee realignment: up to 10% of personnel transitioned into revenue-generating roles
Reduced work order time up to 20%
Enabled additional revenue through service contracts
Solutions & Compliance Manager
VP Field & Operations
Manufacturing, Medical Device
Salesforce Field Service
ServiceMax Asset 360
Transformation & Implementation
The experiences Uptima brought to the table helped us to remove prior headaches and add additional capabilities from what we had before”
Solutions and Compliance Manager
Manual field service processes made tracking inventory and service calls difficult, and resulted in inefficient use of customer and employee resources
There were potential asset revenue and service revenue leakage
Current legacy ERP systems had no service integration
Aligned Field Service processes to meet a global standard with regional variances
Implemented full inventory management, field and depot work order processes
Schedule optimization, including resource skill matrix
Implemented mobile field service functionality, service contract, and preventative maintenance
Supported business transformation activities in implementing SAP
Full integration of master and transactional data throughout Sales Cloud and Service Cloud objects into SAP S4/Hana
Accelerate your top line across every single customer touch point. Seamlessly.
Finally, a tech stack to monetize all touch points across all channels.
We approach products and pain-points with your entire business process in mind. Not just what your business looks like today, but also what you want your business to look like several years from now. With this approach, we build a solution that can— and will — grow with you.