Heavy Industry Company provides production equipment services for customers in automotive, steel, beverage and other heavy industries.
Mitigated risks and enhanced customer service by ensuring accurate tracking of warranties and contracts
Improved inventory management and asset traceability by implementing serialization for all assets and parts
Streamlined scheduling and dispatching by transitioning from Excel and ProntoForms
Facilitated growth by optimizing field service operations and reporting
EXECUTIVE SPONSOR
VP of Operations
INDUSTRY
Manufacturing
CLOUDS
Service Cloud
Field Service
ServiceMax A360
SERVICES
Transformation & Implementation
An absence of a comprehensive system for tracking warranties and contracts
A lack of serialization for all assets and parts, complicating inventory management
No established field service system, causing inefficiencies in operations
Dependence on Excel and ProntoForms for scheduling and dispatching, limiting organizational growth
Instituted advanced tracking for warranties and contracts to ensure accountability and transparency
Implemented serialization for all assets and parts, establishing a robust system for inventory and asset management
Improved operational efficiency and coordination with a dedicated field service system for dispatching and scheduling, replacing reliance on Excel and ProntoForms
Paved the way for scalable growth through systematic improvements and adoption of advanced technologies
Accelerate your top line across every single customer touch point. Seamlessly.
Finally, a tech stack to monetize all touch points across all channels.
We approach products and pain-points with your entire business process in mind. Not just what your business looks like today, but also what you want your business to look like several years from now. With this approach, we build a solution that can— and will — grow with you.
OUR SERVICES
Identify pivotal opportunities for growth
Train your teams on the new processes for a happier transition
Connect all Asset and Revenue platforms seamlessly
Connect your platforms and information systems
Continuous operational excellence no matter the challenge
OUR PLATFORMS
Drive data and efficiency with automation across the entire product-to-cash journey
Drive revenue for manufacturing with reduced operational costs and unified visibility.
Transform your field operations on the world's top service platform.
Do business faster with smart automation and template generation.
Drive operational efficiency, asset uptime, and customer satisfaction with a 360-degree view of assets on the world’s #1 CRM platform.