Medical Equipment Manufacturer produces and sells infection prevention and control products.
Enhanced efficiency across operations
Significantly reduced double-entry processes
Attained global service alignment with all data in a single system
Improved accuracy of field inventory management
Enhanced visibility and coordination between Sales and Service
EXECUTIVE SPONSOR
VP Global Service
INDUSTRY
Medical Device
CLOUDS
ServiceMax
SERVICES
Transformation & Implementation
Fragmented processes across various departments led to operational inconsistencies
Region-specific field service processes created disparities in service delivery
Reliance on manual field service processes hindered inventory tracking and management
Resource utilization was suboptimal due to disjointed operational practices
Outdated legacy ERP system complicated workflow management
Aligned field service processes to global standards, accommodating regional variances
Introduced streamlined Field and Depot Work Order Processes
Implemented a comprehensive inventory management system alongside Service Contracts and Preventive Maintenance programs
Transitioned core CRM processes from the legacy ERP to Salesforce and facilitated business transformation by implementing SAP
Integrated sales and service process handoffs within the Sales Cloud for seamless coordination
Accelerate your top line across every single customer touch point. Seamlessly.
Finally, a tech stack to monetize all touch points across all channels.
We approach products and pain-points with your entire business process in mind. Not just what your business looks like today, but also what you want your business to look like several years from now. With this approach, we build a solution that can— and will — grow with you.
OUR SERVICES
Identify pivotal opportunities for growth
Train your teams on the new processes for a happier transition
Connect all Asset and Revenue platforms seamlessly
Connect your platforms and information systems
Continuous operational excellence no matter the challenge
OUR PLATFORMS
Drive data and efficiency with automation across the entire product-to-cash journey
Drive revenue for manufacturing with reduced operational costs and unified visibility.
Transform your field operations on the world's top service platform.
Do business faster with smart automation and template generation.
Drive operational efficiency, asset uptime, and customer satisfaction with a 360-degree view of assets on the world’s #1 CRM platform.