Reduced asset & service revenue leakage
Healthcare Manufacturer Solutions helps medical professionals improve their medical procedures for patients.
Implement one of the first Field Service and Asset 360 projects in North
Reduced asset & service revenue leakage
Strategic employee realignment: up to 10% of personnel transitioned into revenue-generating roles
Reduced work order time up to 20%
Enabled additional revenue through service contracts
Executive Sponsor
Industry
Products
Services
Challenges
Customer dealt with fragmented service processes between departments and products, with different processes used at a regional level to execute field service
Manual field service processes made tracking inventory and service calls difficult, and resulted in inefficient use of customer and employee resources
There were potential asset revenue and service revenue leakage
Current legacy ERP systems had no service integration
Results
Uptima implemented ServiceMax Asset 360 and Salesforce Field Service to meet customer's requirements
Aligned Field Service processes to meet a global standard with regional variances
Implemented full inventory management, field and depot work order processes
Schedule optimization, including resource skill matrix
Implemented mobile field service functionality, service contract, and preventative maintenance
Supported business transformation activities in implementing SAP
Full integration of master and transactional data throughout Sales Cloud and Service Cloud objects into SAP S4/Hana
"With Uptima’s Salesforce (SFS), ServiceMax (Asset360), ERP, and integration experience, we were able to efficiently work through the design, build, and implementation of our integration with SAP and Sage 500.
The experiences Uptima brought to the table helped us to remove prior headaches and add additional capabilities from what we had before”
Solutions and Compliance Manager