EXECUTIVE SPONSOR

Vice President, Operations

INDUSTRY

Publishing & Information Services

CLOUDS

Service Cloud

Field Service

Knowledgebase

SERVICES

Transformation & Implementation 

"Uptima is world-class, and the collective experience they bring to the table is unparalleled in my experience.

Myriad experience managing implementation projects, EXTENSIVELY and CONSISTENTLY highly communicative, setting expectations early and often, treating the implementation, configuration, and ongoing project management as though it is their own business. Extremely responsive, flexible, and HONEST, a trait that is VALUED but rarely seen.”

 

Sr. Manager Customer Success and Sales Support

Lacked operational efficiency and scalability due to manual processes and scheduling

No visibility into workload demand and resource allocation to support installs & remote guidance

No easy access into asset history for traceability and regulatory compliance

Billing and invoice tracking was manual and error-prone

Uptima implemented Service Cloud and Field Service to meet customer’s requirements:

Uptima deployed Service Cloud, Field Service Lightning, and Knowledge

DellBoomi was used to integrate to QAD (ERP system)

Integration to Propel (Complaint handling system on Force.com)

Browse More Uptima Case Studies

Everything To Revenue™

Accelerate your top line across every single customer touch point. Seamlessly.

Finally, a tech stack to monetize all touch points across all channels.

We approach products and pain-points with your entire business process in mind. Not just what your business looks like today, but also what you want your business to look like several years from now. With this approach, we build a solution that can— and will — grow with you.

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OUR SERVICES

Identify pivotal opportunities for growth

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OUR PLATFORMS

Drive data and efficiency with automation across the entire product-to-cash journey

Explore Salesforce Revenue Cloud