Surgical Robotics Company develops medical solutions for better doctor-to-patient care.
Customer was contemplating if they needed an enterprise grade service solution at their size (startup)
Uptima gained Customer trust especially around our integration abilities and ERP knowledge
Uptima helped the project champion with the “internal sell” of the project to the executive team
Vice President, Operations
Publishing & Information Services
Transformation & Implementation
Myriad experience managing implementation projects, EXTENSIVELY and CONSISTENTLY highly communicative, setting expectations early and often, treating the implementation, configuration, and ongoing project management as though it is their own business. Extremely responsive, flexible, and HONEST, a trait that is VALUED but rarely seen.”
Sr. Manager Customer Success and Sales Support
No visibility into workload demand and resource allocation to support installs & remote guidance
No easy access into asset history for traceability and regulatory compliance
Billing and invoice tracking was manual and error-prone
Uptima deployed Service Cloud, Field Service Lightning, and Knowledge
DellBoomi was used to integrate to QAD (ERP system)
Integration to Propel (Complaint handling system on Force.com)
Accelerate your top line across every single customer touch point. Seamlessly.
Finally, a tech stack to monetize all touch points across all channels.
We approach products and pain-points with your entire business process in mind. Not just what your business looks like today, but also what you want your business to look like several years from now. With this approach, we build a solution that can— and will — grow with you.