Service Products Leader




Service Cloud

Field Service

Salesforce Voice

Experience Cloud



Transformation & Implementation 

Customer needed a dealer management system to track vehicles and services related to the vehicles

• Customer experience needed improvement, when bringing in vehicles for repair in a service center, they needed better engagement and communication with customers during service appointments

• Customer had pain points from a lack of management in different companies

• Needed inventory tracking for Service Centers and Satellite Service Center

Uptima transformed the business:

• Designed emergency communication system for vehicles with custom API

• Through Salesforce Voice, created an in-depth phone tree to quickly connect customers to the help desk and support

• Supported build out of knowledge base for new customers

• Used best practices to create a dealer management system with SFS

• Created custom flows and Lightning Web Component for SFS

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