Customer is an Enterprise Vehicle Manufacturer Company that aims to create sustainable mobility without compromise in cars that are intuitive and liberating.
Achieved a start-to-finish workflow for customer engagement
Ability to give accurate estimation of parts and costs for repair orders and over-the-counter purchase orders
Employees can now time track their repairs in Salesforce via desktop and mobile
Greater visibility for approvals and communciation using Experience Cloud
EXECUTIVE SPONSOR
Service Products Leader
INDUSTRY
Automotive
CLOUDS
Service Cloud
Field Service
Salesforce Voice
Experience Cloud
Knowledgebase
SERVICES
Transformation & Implementation
• Customer experience needed improvement, when bringing in vehicles for repair in a service center, they needed better engagement and communication with customers during service appointments
• Customer had pain points from a lack of management in different companies
• Needed inventory tracking for Service Centers and Satellite Service Center
• Designed emergency communication system for vehicles with custom API
• Through Salesforce Voice, created an in-depth phone tree to quickly connect customers to the help desk and support
• Supported build out of knowledge base for new customers
• Used best practices to create a dealer management system with SFS
• Created custom flows and Lightning Web Component for SFS
Accelerate your top line across every single customer touch point. Seamlessly.
Finally, a tech stack to monetize all touch points across all channels.
We approach products and pain-points with your entire business process in mind. Not just what your business looks like today, but also what you want your business to look like several years from now. With this approach, we build a solution that can— and will — grow with you.
OUR SERVICES
Identify pivotal opportunities for growth
Train your teams on the new processes for a happier transition
Connect all Asset and Revenue platforms seamlessly
Connect your platforms and information systems
Continuous operational excellence no matter the challenge
OUR PLATFORMS
Drive data and efficiency with automation across the entire product-to-cash journey
Drive revenue for manufacturing with reduced operational costs and unified visibility.
Transform your field operations on the world's top service platform.
Do business faster with smart automation and template generation.
Drive operational efficiency, asset uptime, and customer satisfaction with a 360-degree view of assets on the world’s #1 CRM platform.