Customer is an Enterprise Vehicle Manufacturer Company that aims to create sustainable mobility without compromise in cars that are intuitive and liberating.
Achieved a start-to-finish workflow for customer engagement
Ability to give accurate estimation of parts and costs for repair orders and over-the-counter purchase orders
Employees can now time track their repairs in Salesforce via desktop and mobile
Greater visibility for approvals and communciation using Experience Cloud
Service Products Leader
Transformation & Implementation
• Customer experience needed improvement, when bringing in vehicles for repair in a service center, they needed better engagement and communication with customers during service appointments
• Customer had pain points from a lack of management in different companies
• Needed inventory tracking for Service Centers and Satellite Service Center
• Designed emergency communication system for vehicles with custom API
• Through Salesforce Voice, created an in-depth phone tree to quickly connect customers to the help desk and support
• Supported build out of knowledge base for new customers
• Used best practices to create a dealer management system with SFS
• Created custom flows and Lightning Web Component for SFS
Accelerate your top line across every single customer touch point. Seamlessly.
Finally, a tech stack to monetize all touch points across all channels.
We approach products and pain-points with your entire business process in mind. Not just what your business looks like today, but also what you want your business to look like several years from now. With this approach, we build a solution that can— and will — grow with you.