EXECUTIVE SPONSOR

Service Products Leader

INDUSTRY

Automotive

CLOUDS

Service Cloud

Field Service

Salesforce Voice

Experience Cloud

Knowledgebase

SERVICES

Transformation & Implementation 

Customer needed a dealer management system to track assets (vehicles) and services related to the vehicles

Customer experience needed improvement, when bringing in vehicles for repair in a Service Center, they needed better engagement and communication with customers during service appointments

Customer had pain points from a lack of management in different companies 

Needed inventory tracking for Service Centers and Satellite Service Centers

Uptima implemented Salesforce Field Service and Salesforce Voice to meet customer requirements:

Designed emergency communication system for vehicles with custom API

Through Salesforce Voice, created an in-depth phone tree to quickly connect customers to the help desk and support

Supported build out of knowledge base for new customers

Used best practices to create a dealer management system with SFS

Created custom flows and Lightning Web Component for SFS

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Everything To Revenue™

Accelerate your top line across every single customer touch point. Seamlessly.

Finally, a tech stack to monetize all touch points across all channels.

We approach products and pain-points with your entire business process in mind. Not just what your business looks like today, but also what you want your business to look like several years from now. With this approach, we build a solution that can— and will — grow with you.

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OUR SERVICES

Identify pivotal opportunities for growth

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OUR PLATFORMS

Drive data and efficiency with automation across the entire product-to-cash journey

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