Optimized communication channels and service processes
Window and Door Provider manufactures premium window and door products for homes.
Seamless integration with FeneVision, aligning manufacturing with sales and service processes
Enabled significant scaling of business operations by unifying sales and service in one system
Enhanced the capacity to meet growing market demands
Executive Sponsor
CEO
Industry
Manufacturing
Products
Sales Cloud, Service Cloud, Salesforce Field Service
Services
Transformation & Implementation
Challenges
Customer struggled with disjointed processes and communication channels
Their growth was hindered by the lack of a single efficient sales-to-service call process
Their operations needed to be integrated with the FeneVision manufacturing system
Results
Uptima implemented a comprehensive suite of solutions:
Enhanced the efficiency of sales and service processes
Connected manufacturing, sales, and customer service
Accelerated sales activities and improved customer engagement strategies
Established efficient communication channels