Revitalized partner portal to improve UX and boost adoption
Cybersecurity Company provides content control and network security solutions.
Increased adoption rates among partners through enhanced UX
Improved satisfaction and engagement by ensuring partners receive relevant information in their preferred language
Reduced operational workload while supporting partners in multiple countries and languages more effectively
Executive Sponsor
Industry
Products
Services
Challenges
Customer’s existing partner portal suffered from low user adoption rates due to outdated UX and navigation challenges
The portal needed the ability to deliver targeted content to partners based on location, language, and other criteria to ensure relevance and accessibility
Managing content in 10 different languages across various countries presented significant complexity
Results
Uptima addressed these needs with a strategic implementation of Salesforce Experience Cloud:
Revamped the partner portal, offering a modernized UX and improved navigation paths
Integrated system to deliver targeted content based on the partner's geographical location and language preferences
Designed the portal to be easily manageable, facilitating seamless updates and maintenance without requiring additional resources