Revitalized partner portal to improve UX and boost adoption

Cybersecurity Company provides content control and network security solutions.

Increased adoption rates among partners through enhanced UX

Improved satisfaction and engagement by ensuring partners receive relevant information in their preferred language

Reduced operational workload while supporting partners in multiple countries and languages more effectively

EXECUTIVE SPONSOR

Director, Install Base Operations

INDUSTRY

Security

CLOUDS

Salesforce Experience Cloud

SERVICES

Transformation & Implementation

Customer’s existing partner portal suffered from low user adoption rates due to outdated UX and navigation challenges

The portal needed the ability to deliver targeted content to partners based on location, language, and other criteria to ensure relevance and accessibility

Managing content in 10 different languages across various countries presented significant complexity

Uptima addressed these needs with a strategic implementation of Salesforce Experience Cloud:

Revamped the partner portal, offering a modernized UX and improved navigation paths

Integrated system to deliver targeted content based on the partner's geographical location and language preferences

Designed the portal to be easily manageable, facilitating seamless updates and maintenance without requiring additional resources

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