Accelerated service and efficiency
Medical Imaging Company provides medical diagnostic imaging and healthcare information technology.
Introduced self-serve capabilities for customers, enhancing user experience and efficiency
Seamlessly integrated IoT into service operations, laying the groundwork for smarter workflows and decision-making
Optimized workforce efficiency by reducing the time required to close out service tickets and increasing the volume of tickets each technician could handle
Reduced the time to enable changes from six months to just three weeks
Executive Sponsor
Industry
Products
Services
Challenges
Customer was relying on a 20-year-old code-based system that was increasingly inflexible and incapable of scaling with the evolving business needs
The legacy solution required mandatory upgrade
Outdated processes created an urgent need to innovate and gain a competitive edge
Results
Uptima optimized operations using Salesforce Field Service, Service Cloud, Sales Cloud, and ServiceMax Asset 360:
Transitioned to Salesforce Field Service, introducing more flexibility and scalability to their service operations
Adopted Service Cloud to modernize their call center, and provided a robust mobile solution for all field service technicians
Implemented Sales Cloud and ServiceMax Asset 360, allowing sales, service, and operations to collaborate seamlessly within one unified Salesforce system