Medical Imaging Company provides medical diagnostic imaging and healthcare information technology.
Introduced self-serve capabilities for customers, enhancing user experience and efficiency
Seamlessly integrated IoT into service operations, laying the groundwork for smarter workflows and decision-making
Optimized workforce efficiency by reducing the time required to close out service tickets and increasing the volume of tickets each technician could handle
Reduced the time to enable changes from six months to just three weeks
VP, Service Operations
ServiceMax Asset 360
Transformation & Implementation
The legacy solution required mandatory upgrade
Outdated processes created an urgent need to innovate and gain a competitive edge
Transitioned to Salesforce Field Service, introducing more flexibility and scalability to their service operations
Adopted Service Cloud to modernize their call center, and provided a robust mobile solution for all field service technicians
Implemented Sales Cloud and ServiceMax Asset 360, allowing sales, service, and operations to collaborate seamlessly within one unified Salesforce system
Accelerate your top line across every single customer touch point. Seamlessly.
Finally, a tech stack to monetize all touch points across all channels.
We approach products and pain-points with your entire business process in mind. Not just what your business looks like today, but also what you want your business to look like several years from now. With this approach, we build a solution that can— and will — grow with you.