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Sales Enablement


Transformation & Implementation 

The client grappled with critical inefficiencies that hindered their operational potential

Reliance on a cumbersome paper-based form system slowed operations and increased the risk of data inaccuracies

The previous service management software was underperforming and not delivering the expected value

Lack of an integrated platform for outbound calling led to significant gaps in their process

To achieve a more effective business model and enhance customer satisfaction, Uptima deployed digitization solutions including Dialpad and Sales Enablement:

Undertook a digitization project to replace paper forms with digital processes

Integrated Dialpad with Salesforce to create a seamless outbound calling experience

Implemented Sales Enablement to optimize the management of outbound sales operations

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