To help our customers to be easier to do business with and improve the customer experiences they provide, we focus on two solution areas: Quote to Cash and Field Service Management.
Quote To Cash
These are the processes that enable customers to select the right product(s) for their needs, get an accurate price/proposal, place their order and sign any required contracts. It includes needs of the B2B market including prior purchase history, any customer-specific or channel partner pricing and consistency across all buying channels. We have been helping customers with these solutions since 2009.
Field Service management
These are the processes supporting post-purchase customer interactions, including field repairs, upgrades and maintenance. It ensures that a service technician arrives at the right time, with an accurate understanding of the customer’s needs, with the skills and training to be effective and with the tools and parts needed to complete the service successfully. We have been helping customers with these solutions since 2011.